HIPAA & Privacy
Protecting your patient's information.
Innovation Home Health Care LLC is committed to safeguarding Protected Health Information (PHI) in accordance with HIPAA and the HITECH Act. Please review how to communicate with us securely.
Our website email and contact form are NOT HIPAA-secure.
Do not send Protected Health Information (PHI), patient identifiers, clinical records, insurance numbers, dates of birth, addresses, diagnoses, or any other confidential patient data through contact@innovationhhc.com, Referral@innovationhhc.com, or the website contact form. Standard email is not encrypted in transit and does not meet HIPAA requirements for transmitting PHI.
Use these channels for PHI
- Secure Fax: (352) 663-8877 — preferred for all clinical referrals and records.
- Phone: (352) 663-9955 — speak directly with our intake team.
- EMR / HIE: Send through your facility's HIPAA-compliant EMR or health information exchange where supported.
Do NOT send PHI via
- Standard email to any @innovationhhc.com address
- Our website contact form
- SMS, social media, or other unsecured messaging
How to send a patient referral
- 1
Complete the referral form
Include patient demographics, insurance, primary diagnosis, requested services and your face-to-face encounter note.
- 2
Fax to (352) 663-8877
Use a secure office fax. Include a cover sheet noting the documents are confidential PHI intended only for Innovation Home Health Care.
- 3
Call to confirm receipt
Dial (352) 663-9955 and our intake team will verify receipt, confirm eligibility, and schedule the start of care.
Our commitment to your privacy
Innovation Home Health Care LLC complies with the HIPAA Privacy and Security Rules. We maintain administrative, physical and technical safeguards to protect the confidentiality, integrity and availability of all PHI we create, receive, maintain or transmit.
How we use and disclose PHI
We use and disclose PHI for treatment, payment and health-care operations, and as otherwise permitted or required by law. Any other use or disclosure requires your written authorization, which you may revoke at any time.
Your rights
You have the right to inspect and copy your medical records, request amendments, receive an accounting of disclosures, request restrictions or confidential communications, and receive a paper copy of our full Notice of Privacy Practices.
Questions or concerns
To request our full Notice of Privacy Practices or to report a privacy concern, please call (352) 663-9955 and ask for our Privacy Officer, or write to us at 2321 NW 41st St, Ste A2, Gainesville, FL 32606. You also have the right to file a complaint with the U.S. Department of Health & Human Services Office for Civil Rights.